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Help with technical issues and accessibility

Help with logging in

1. I cannot login to my library product.

Most institutions will set up their access via IP-authentication, which means that users are automatically ‘logged in’ when accessing through their institution. If you have been recognized as a user from a subscribing institution, this will be signalled by the ‘Access provided by…’ message in the site header.

Some institutions require username and password access. To sign in with your institution's username and password, use this page.

If you are in doubt as to how to access the site, please contact your librarian.

2. I have forgotten the library username and/or password.

If you have forgotten your library username or password please contact your librarian.

3. I want to create a personal account.

You can create a personal account (accessed via the Sign Up link) to save and organize content with "My Folders".

Browser compatibility

Arcadian Library Online has been tested using Internet Explorer (version 10 onwards), Safari (version 6 onwards), and the latest versions of Firefox and Chrome, on PC, Mac and mobile operating systems. We will continue to monitor usage from different browsers and platforms and revise our list of actively supported browsers and devices accordingly.

Mobile and tablet access

The site is fully optimised for displaying on a range of tablet and smartphone interfaces. The site has been tested using recent versions of the iPad, iPhone, and Android smartphones and tablets. No web-enabled devices are specifically excluded, and there is no separate mobile site: the site layout adapts automatically depending on the size of the screen.

Accessibility information

The Arcadian Library Online platform is compatible with accessibility standards for most Level A (Priority 1) and AA (Priority 2) success criteria of the Web Content Accessibility Guidelines (WCAG 2.0) developed by the Worldwide Web Consortium (W3C).

How can I report a problem or error with the site?

Any issues with site functionality can be reported through the Contact Us page.