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Subscriber Services

Click on the links below to jump to the relevant sections:

Administrators

Visit the Administration Portal (user name and password required) if you wish to:

Please contact your sales representative if you need a user name and password for the administration portal.

MARC records

Please Contact Us to provide you with the MARC records of the Arcadian Library Online collections.

COUNTER 4 reports

You can download COUNTER 4 usage statistics via the Administration Portal (password required). Please note that there are three COUNTER 4 reports available:

Please contact your sales representative if you need a user name and password for the administration portal.

Trials and subscription

If you’d like to find out more about subscription, click here for further information and contacts in your region.

Help for subscribing and trialling librarians

How do I access my institution’s statistics?

Please visit the Administration Portal. Your administrative login will be required. Please contact your sales representative if you need a user name and password for the administration portal.

How can I view or update my subscription record?

Please visit the Administration Portal. Your administrative login will be required. If you have lost or forgotten your administrative login, please Contact Us.

How do I check my allowed IPs?

Please visit the Administration Portal. You can check your IP ranges under “Account Details,” “Credentials,” and “IP Ranges”.

Please visit the Administration Portal. You can add your institution’s logo under “Account Details” and “Preferences”.

How do I update my contact details?

Please visit the Administration Portal. You can update your contact under “Account Details” and “Contact”.

Can you provide any promotional materials for my library?

Promotional materials for libraries are available upon request, please contact your sales representative:

North and South America: OnlineSalesUS@bloomsbury.com

UK and Rest of World: OnlineSalesUK@bloomsbury.com

How can I report a problem or error with the site?

Any issues with site functionality can be reported through the Contact Us page.

Technical Support

For technical support and help with site access set-up, please contact:

Contact details

For any outstanding queries, please Contact Us.