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Technical Support

For technical support and help with site access set-up, please contact:

How can I report a problem or error with the site?

Any issues with site functionality can be reported through the Contact Us page.

How do I access my institution’s statistics?

Please visit the Administration Portal. Your administrative login will be required. Please contact your sales representative if you need a user name and password for the administration portal.

How do I check my allowed IPs?

Please visit the Administration Portal. You can check your IP ranges under “Account Details,” “Credentials,” and “IP Ranges”.

How do I add my institution’s logo?

Please visit the Administration Portal. You can add your institution’s logo under “Account Details” and “Preferences”.

How do I update my contact details?

Please visit the Administration Portal. You can update your contact under “Account Details” and “Contact”.